These terms of use govern your use of our website; by using our website, you accept these terms in full. If you disagree with any part of these terms, then please do not use the website.

Intellectual Property rights

Unless otherwise stated, all intellectual property rights in the website and material on the website is owned by Habiliss. Subject to the license below, all our intellectual property rights are reserved.

License to Use Website

You may view, download for caching purposes only, and print pages from the website.

Limitations of Liability

The information on this website is provided free-of-charge, and you acknowledge that it would be unreasonable to hold us liable in respect of this website and the information on this website.

Whilst we endeavor to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we not commit to ensuring that the website remains available or that the material on this website is kept up-to-date.

To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill).

Our liability is limited and excluded to the maximum extent permitted under applicable law. We will not be liable for any direct, indirect or consequential loss or damage arising under these terms and conditions or in connection with our website, whether arising in tort, contract, or otherwise – including, without limitation, any loss of profit, contracts, business, goodwill, data, income, revenue or anticipated savings.

However, nothing in these terms shall exclude or limit our liability for fraud, for death or personal injury caused by our negligence, or for any other liability which cannot be excluded or limited under applicable law.

Variations

We may revise these terms from time-to-time. Please check this page regularly to ensure you are familiar with the current version.

Entire Agreement

These terms, together with our privacy policy and our terms of sale, constitute the entire agreement between you and us in relation to your use of our website, and supersede all previous agreements in respect of your use of this website.

Any agreement or attempted agreement between client and assistant, in connection with a service contract, requiring that payment be made outside of Habiliss shall constitute a material breach of this agreement and be subject to cancellation without refund.

Overview of our Services

To ensure the quality of the Habiliss experience, we have set up our terms of service for our mutual benefit. If you violate these rules it will mean you’ve broken the terms of service and this may result in a termination of your account.

Tasks and concierge requests are non-transferable. You cannot sell or give away tasks on your plan but you are more than free to buy a plan for your friends, family and loved ones—they’ll love you and so will we. Your Habiliss account is also non-transferable. That means if one person signs up, he/she cannot transfer ownership of that account to another person.

All Habiliss plans are governed by a monthly hour limit by plan type. If these hours are unused by the next billing cycle, the hours will not carry over to the next cycle.

All Habiliss plans are recurring subscriptions that can be canceled at any time.

Any agreement or attempted agreement between client and assistant, in connection with a service contract, requiring that payment be made outside of Habiliss shall constitute a material breach of this agreement and be subject to cancellation without refund.

Requests & Tasks

Each request (task) must be submitted by phone, email, IM or MySpace. Please send your requests individually: this means that each communication you have with your assistant should contain one, defined, task. You’re more than welcome to submit multiple tasks at one time, but we ask that you create a separate email for each. This ensures the fastest possible turn around for each task.

Occasionally our users will submit a task that falls outside the scope of services (for example: the task requires deep domain experience, is a project and not a task, etc). When this happens we’ll offer options to ensure these tasks are completed by sharing certain vendor options and managing the interaction between you and the vendor.

If you ever feel like your service could be better, you can contact us by telephone or email us at feedback@Habiliss.com. For a list of example tasks that we will do, please visit our “expectations” page. Agreeing to these terms of service means you understand and agree to keep your tasks within the scope of our business.

Ownership and Confidentiality of Work Product

If a Habiliss Assistant creates anything original for you, such as research projects, reports, templates, spreadsheets, forms, etc. (“Work Product”), Habiliss grants to you a non-exclusive, royalty-free, perpetual, irrevocable, non-transferable license to use the Work Product for your own personal and commercial purposes. Habiliss owns the Work Product and has the right to use and disclose the Work Product to any third party, provided that Habiliss will not disclose your confidential information to any third party.

To avoid doubt, you retain sole ownership of your confidential information and your intellectual property and, to the extent your confidential information or intellectual property is incorporated into the Work Product, it will be removed prior to any use or disclosure by Habiliss to a third party.

As used in these Terms of Service, your confidential information means non-public information that you provide to Habiliss or a Habiliss Assistant that you reasonably expect Habiliss to keep secret, including your personal information (i.e., your name, your social security number, your credit card information, and similar information), but does not include information that (1) becomes generally available to the public other than an unauthorized disclosure by Habiliss or a Habiliss Assistant; (2) was or becomes available to Habiliss or a Habiliss Assistant on a non-confidential basis prior to your disclosure of the information to Habiliss or a Habiliss Assistant; (3) is independently developed by Habiliss or a Habiliss Assistant without using your confidential information; or (4) information we are required to disclose by a warrant, subpoena or other request in an investigation or legal proceeding or where disclosure is necessary to protect Habiliss’s rights or property, or the rights or property of Habiliss Assistants or our other clients.

As used in these Terms of Service, your intellectual property means patents, trademarks and copyrights owned by you and any insights, knowledge, and ideas provided by you in connection with creation of the Work Product.

Guarantee & Warranty

There is no warranty on any of the information, tasks, or projects your Habiliss Assistant completes for you. What we will promise is that we’ll do our best to provide the most accurate, most effective information available and we know Habiliss Assistants do this better than anyone else. However, if we give you information or results that are wrong, although we’ll be deeply sorry, you can’t hold us liable for it (or the results) legally or morally — we’re sorry!

Cancellations & Refund Policy

If you leave us, we’ll miss you dearly but we won’t hold you back. Our cancellation policy is simple and straightforward. If you are not satisfied with the service in the first month of your subscription, you may cancel before the next cycle begins in order to get a refund, which will be provided on mutually agreed grounds only. The refund will be processed to the same medium through which payment was made with-in 5 working days. On special instances such as multiple payments made by mistake, we will refund the excess payment to the same medium through which payment was made within 5 working days. If you cancel after that period, you will be charged for that month’s service (as well as all prior months of service), but we will not charge you for the month following the month in which you cancel. You can continue using your Dedicated Assistant for the remaining time for which you have paid but we will not be able to issue a refund at that point. If you’ve signed up through PayPal, you can cancel through PayPal’s recurring payment dashboard or can contact our accounts team at: payment@habiliss.com and ask us to cancel your subscription.

We may cancel your monthly subscription for any or no reason immediately upon notice to you but, if we do, we will give you a prorated refund at the standard monthly rate for any time period for which you have already paid.

Termination of Service

In darker news, we reserve the right to terminate the service of a Habiliss client at any time — for any reason. That means that rarely and under great duress we may end our relationship with a client for any number of reasons including but not limited to the following:

1. If the client is constantly requesting tasks outside the scope of their service plan and we’re unable to find a solution by scaling back the requests

2. If the client is abusive to his/her assistant or any other Habiliss team member

Habiliss Terms of Service Non-solicitation Provision

I acknowledge that Habiliss has made substantial investments in recruiting, training and matching skilled Habiliss assistants with each of its members including me, and that Habiliss has a legitimate interest in earning a reasonable return on those investments. I also acknowledge that Habiliss has agreements with Habiliss assistants that protect this interest by requiring that Habiliss assistants obtain Habiliss’s prior written consent before accepting any direct engagement (whether as an employee, consultant, contractor or otherwise) with the Habiliss member to whom they were assigned. Accordingly, to the fullest extent permitted under applicable law, I agree that during my membership and for a period of twelve (12) months immediately following the termination of my relationship with Habiliss for any reason, whether voluntary or involuntary, with or without cause, I shall not directly or indirectly solicit any Habiliss assistant who is assigned to me at that time or who was assigned to me within the six months preceding termination of my relationship with Habiliss to leave his or her employment with Habiliss and to work for me in any engagement directly or indirectly. Should any solicitation by me become a substantial factor resulting in a Habiliss assistant leaving Habiliss and accepting an engagement with me directly or indirectly without Habiliss’s consent, I agree to pay Habiliss as liquidated damages reasonably calculated to compensate Habiliss for its lost investments and not as a penalty of any kind, a one-time fee equivalent to one year of my monthly Habiliss subscription in effect at the most recent date that the Habiliss assistant had been assigned to me by Habiliss.

Website security and Privacy

Habiliss takes reasonable steps to preserve the security of cookie and personal information in accordance with the Habiliss website terms of use and this security and privacy statement.

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